The Care Quality Commission (CQC) has rated Hall Park care home in Nottingham as outstanding following an inspection in April.
Hall Park care home, run by Hall Park Healthcare Limited, part of Barchester Healthcare, is a residential care home providing support for up to 62 people living with dementia, mental health conditions and physical disabilities. At the time of inspection, 51 people were living there.
Following this inspection, the overall rating for the service, and the ratings for safe and well-led, improved from requires improvement to outstanding. The ratings for responsive, caring and effective went from good to outstanding.
Greg Rielly, CQC deputy director of operations in the Midlands, said:
“It was fantastic to visit Hall Park again and see just how much the home has taken on board our feedback from the previous inspection and improved across all areas for the benefit of the people who live there.
“The home’s approach to safeguarding is now robust and distinctive. The registered manager had a clear passion for improving the service and had used shortfalls found at the previous inspection to drive improvements.
“People were treated with kindness and compassion and were fully involved in decisions about their care. Leaders worked to maximise people’s control over their own lives, while staff made sure people understood their care and treatment, enabling them to give informed consent. Where people didn’t have the capacity to make informed decisions, staff made sure to involve those closest to them, such as family and friends, to make decisions in their best interests.
“Good staffing levels allowed staff to spend meaningful time with people, which led to positive outcomes. Staff showed a genuine understanding of people and were intuitive when identifying people’s needs, such as enabling one resident to make sure they were drinking enough due to their clinical diagnosis through gentle encouragement, rather than being task focussed.
“This positive approach to partnership working enabled people to thrive and helped them remain connected to their local communities. The home had regular visits from a local school and nursery and linked in with a local venue run by people living with learning disabilities, which people enjoyed. Staff shared photos on social media which allowed relatives who may not live nearby to see the activities taking place.
“From the feedback we received, it was clear that people and their families are more than happy at Hall Park. Staff and leaders should be incredibly proud of the improvements they’ve made and their ongoing commitment to providing such a high standard of care.”
Inspectors found:
- Staff made sure people’s needs were met and care was exceptionally safe, supportive and enabled people to do the things that mattered to them
- People’s care plans were incredibly detailed and personalised, focusing on what they could do rather than any limitations they may face. They also contained best practice guidance for staff to follow
- Leaders were fully aware of all potential risks in the care environment and controlled them well. All equipment, facilities and technology supported safe care delivery
- The management team held a monthly resident and relatives meeting. A staff meeting was held directly after this, so any concerns or feedback could be shared promptly with the whole team
- The home had recently been refurbished by the provider to an exceptionally high standard. This had created a safe, welcoming and inclusive place for people to live, which was praised by relatives. For example, specific equipment, such as sensor mats to support with falls management, were in place for people who needed them
- Leaders had created a positive learning culture where people could raise concerns and be confident they would be heard. The service had resident ambassadors to ensure people’s views were heard
- People were offered the opportunity to attend adults’ safeguarding training to ensure consistent high standards, which was well attended
- Staff actively listened to concerns about safety and thoroughly investigated and reported safety events to identify and embed good practice
The report will be published on CQC’s website on Friday, 30 May.