- Ambulance service
ION Pinewood
Report from 16 May 2024 assessment
Contents
Ratings - Emergency and urgent care
Our view of the service
Date of assessment: 06 June 2024. We inspected the service due to receiving information of concern. We assessed a small number of quality statements from the safe, caring and well-led key questions and found some areas of concern. There were concerns regarding the management of governance, including managers oversight of staff’s medicine management and how these were audited to ensure practice was monitored and safe. However, staff appeared to really care about patients, they were suitably trained and the vehicles were clean and tidy.
The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these quality statements indicated areas of good practice since the last inspection, our overall rating remains requires improvement.