Sway Place

Updated 14 January 2025

Date of assessment: 20 January – 13 February 2025. At the time of inspection, the home was supporting 65 people. This inspection was prompted in part by concerns about people’s safe care and whether people were safeguarded from avoidable harm following an increase in allegations of neglect made to the Care Quality Commission. We found 1 breach in regulation in relation to good governance. The provider did not always have effective governance systems in place to monitor and improve the quality and safety of the service. However, we observed people were treated with kindness, and staff respected people’s privacy and dignity. The service cared about and promoted the wellbeing of their staff. Staff told us they enjoyed their roles. Staff told us they were valued and supported in their roles; the service had a culture of seeking continuous improvement to ensure people’s needs were met. New leadership was visible, and the registered manager stated they were fully supported by the provider to champion innovation in relation to Dementia care at Sway Place. We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 14 January 2025

People were positive about the quality of their care. While people expressed general satisfaction with their care, our inspection found elements of care did not meet the expected standards.

People said they felt able to communicate easily with the management team and staff on duty if they had any concerns. The service had recently increased the variety of activities on offer for people, their relatives and the local community.

Without exception, people and their relatives told us the manager was approachable, comments included: “Things have improved under [manager’s name]”, “You can see for yourself the manager is everywhere, always available and ready for a chat.”, and, “The manager is such a positive influence, it has gotten much better since they started here.”