Holly House Residential Home

Updated 17 January 2025

Date of assessment: 18 March to 10 April 2025. Holly House Residential Home is a care home providing accommodation and personal care to up to 28 older people, including people living with dementia.

Regular audits and checks were carried out, which included care records, medicines, health and safety and staff practice. Some risks relating to the environment had not always been identified and mitigated. Accidents and incidents were analysed to identify and share any lessons learnt and ensure people’s safety. The provider ensured there was enough skilled and trained staff to meet people’s needs. People’s care needs were assessed and monitored. Risks to people had been assessed on an individual basis with plans and strategies in place to mitigate those risks. Staff understood and managed risks. However, we observed not all staff ensured people’s safety when supporting them to move. Care plans were up to date and reflected people’s individual needs, with the involvement of people and their relatives. Staff supported people to manage their health and wellbeing. Where people did not have the capacity to consent and make decisions about their care, staff had involved the people closest to them to make sure decisions were made in their best interests and were the least restrictive option. People were supported by the same group of care staff which enabled continuity of care. People and their relatives were given opportunities to provide feedback and raise any concerns they had. People were treated equally and had access to healthcare services when required. Staff were supported by the provider and their wellbeing was promoted. Staff felt confident to speak up and raise ideas and suggestions. The provider understood their legal responsibilities and was visible in the service to provide support to staff and ensure the safety and wellbeing of people.

Updated 17 January 2025

Some people could not directly tell us about their experience. We used observations to assess whether they received good care. This showed staff responded to people’s immediate needs in a kind and caring way. We found people’s privacy and dignity was not always taken into account. People were supported to be as independent as possible, but people told us they did not always feel staff offered them choices about their care. People appeared comfortable in the service and spent most of their time in the communal areas, where they could interact with other people and staff. Where people chose to stay in their rooms, staff respected this.

Feedback from people’s relatives about the service and staff was positive. Comments from people’s relatives included, “We are very happy with Holly House, [person] is looked after, she likes it there and they know her really well. [Person] is safe at the home and she is very comfortable”, “The staff are very understanding and caring.” and “From what I see when I visit, I have always been really pleased and reassured.”