Rainford Dental Surgery

Updated 5 November 2024

We carried out this announced on-site inspection on 7 May 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation. However, these were not always followed.

There was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Rainford Dental Surgery is in Rainford, St Helens and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 5 staff, of which there were 2 dentists, 2 qualified dental nurses (one of which was also the practice manager) and 1 receptionist. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses and the receptionist.

Updated 5 November 2024

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Their responses provided a positive view of the dental team and care provided by the practice. Comments included, “The service was excellent, and the staff were absolutely lovely, friendly and professional and made me feel at ease. Highly recommend”, “Great practice! Lovely friendly staff! Would recommend to anyone looking for reliable and great with nervous patients”, and “Always has really good care here. Staff are great, professional and friendly. Think it’s a great practice”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.