Updated 11 February 2025
Date of Assessment: 17 March 2025 to 19 March 2025. Forrest Hall Medical Group, also known as Stephenson Park Health Group, is a GP practice and provides General Medical Services (GMS) under a locally agreed contract with NHS England to approximately 17,800 patients. The practice operates across three sites: Forrest Hall, White Swan, and Garden Park. The practice's deprivation score is 7 (1 = most deprived, 10 = least). This assessment considered patient demographics, context the service was working within and how this impacted service delivery. This was a responsive assessment conducted due to age-related ratings and associated risks.
The service demonstrated a strong learning culture where concerns were raised, and incidents were thoroughly investigated. Staff managed risks well, and facilities were clean and well-maintained. However, there were areas requiring improvement, particularly in relation to staffing and medicines management.
Staff considered individuals’ communication, personal, and health needs, collaborating with other agencies for smooth transitions and better outcomes. They ensured people understood their care to give informed consent and involved key individuals in best-interest decisions when needed. However, monitoring of long-term conditions required improvement.
People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.
Some governance processes needed improvement, particularly in appraisals, communication, and strategy. However, leaders were supportive and engaged, fostering staff development and a culture of continuous improvement.
We found 1 breach of regulation in relation to safe care and treatment, specifically in medicine management and safe staffing. We asked the provider for an action plan in response to the concerns found at this assessment.