- NHS hospital
Broadgreen Hospital
Report from 28 May 2025 assessment
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
We carried out an unannounced assessment of Broadgreen Hospital on 16 and 17 January 2025. We carried out this assessment in line with our assessment priorities. We assessed the following service groups:
- Medical Care (including older people’s care)
Overall, the service was rated as good.
We conducted an on-site, assessment visit at Broadgreen Hospital Medical Care Services. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The service provided and maintained safe systems of care, in which safety was managed, monitored, and assured.
We looked at 10 sets of patient clinical records; we spoke with 12 patients; we spoke with 10 family members or friends; and we spoke with 22 members of staff.
We assessed quality statements within key questions. Each quality statement assessed is awarded a score. Details on how we score can be found on our website:https://www.cqc.org.uk/about-us/how-we-do-our-job/ratings
You can find further information about we carried out our assessments at:
https://www.cqc.org.uk/about-us/how-we-do-our-job/what-we-do-inspection
People's experience of this service
People using the service told us:
Patients, their family, and carers were positive about the care and treatment they received in the Broadgreen Hospital medical care department. All said they were listened to, and that staff were approachable and kind. Patients felt communication was good and that they were informed of care options and treatment plans. Patients and their families felt staff were visible in the department and said that they saw medical staff daily. Patients and their families we spoke with told us their needs were met, and they spoke very highly of all staff.