- Ambulance service
ION Pinewood
Report from 16 May 2024 assessment
Contents
Ratings - Patient transport services
Our view of the service
Date of assessment: 06 June 2024. iON Pinewood is operated by iON Ambulance Care Limited. It is an independent ambulance service located in Slough, Berkshire. iON Pinewood provides patient transport services (PTS) across the Southeast of England and urgent and emergency care services under contract with a local NHS Ambulance Trust. iON Pinewood also provides ambulances and staff to support the local NHS ambulance services with their patients’ transfer needs. It is registered with the Care Quality Commission (CQC) for the regulated activities of transport services, triage and medical advice provided remotely and the treatment of disease, disorder or injury. We inspected the service due to receiving information of concern. We assessed 12 quality statements across safe, caring and well-led key questions.
At this assessment, we found the service was performing well and meeting expectations. We rated this service as Good because the staff were trained well and treated patients with care, vehicles were clean and tidy and there was a culture of continuous learning and improvement. However, there were mixed reviews from staff regarding how they felt valued by the management team.
People's experience of this service
We were not able to speak directly with any patients. We reviewed patient feedback and saw people were mostly very positive about the quality of care they received. Recent survey results showed people were very satisfied with the services.