During an assessment under our new approach
Date of Assessment: 18 February 2025 to 11 March 2025. The service is a care at home service providing support to children, young people and adults. At the time of our assessment the provider was supporting 17 people. Resurgence Case Management provided highly effective and efficient case management for people with a wide variety of complex needs. People were at the centre of their support and effective solutions were found to ensure people worked towards and met their objectives. Leaders and staff worked diligently to ensure people’s needs were met in a truly holistic and person centred way. Staff and leaders genuinely cared about people, about what they did and most importantly getting it right. Leaders made sure staff received mandatory and bespoke training and regular appraisals to maintain extremely high-quality care. Staff were recruited safely and fully understood their role and responsibilities to protect people from abuse. The registered manager was extremely proactive in improving people's health and wellbeing, exploring innovative ways to support people and constantly considered new and improved initiatives. There was a very strong emphasis on the provision of activities and social stimulation which were meaningful and therapeutic and consistent with people’s goals and aspirations. Challenges were seen as opportunities and not obstacles which showed a true commitment to people.